One inbox, read by the person who runs it.

There is no ticket portal and no chatbot in front of the inbox. A request that reaches us on a working day is answered the same or next day; anything involving money taken without service is answered within 48 hours.

Product, billing or a broken call

Email support@zagcalling.com with the account email and the call id or order id. We reply within two working days, and within 48 hours for anything that has taken your money.

support@zagcalling.com

Payments and refunds

Include the Razorpay order or payment id shown on your wallet page. Never send card numbers, CVV or UPI PINs — we do not need them and will ask you not to send them.

Refund policy

Privacy, data or a recorded call

To request a copy or deletion of a recording, send the number dialled and the approximate time of the call. The grievance officer answers within 15 days.

Who you are writing to

Albin Varghees
Proprietor, Zag Calling
Kochi, Kerala, India

Grievance officer under India's DPDP Act 2023 and the Consumer Protection (E-Commerce) Rules. Complaints are acknowledged within 48 hours and resolved within 15 days.

Hours and languages

Support hours: Mon–Sat, 10:00–18:00 IST
Money-related replies: Within 48 hours, any day
Languages: English, Malayalam, Hindi
Postal address: Kochi, Kerala 682001, India

We answer in English by default; say the word and we will switch to Malayalam or Hindi.

Buying on behalf of a company?

Tell us the legal name and billing address you need on the receipt and we will send a signed invoice for the top-up. We are an individual proprietorship, not GST-registered, so no input credit applies — say so early if your finance team requires it and we will confirm before you pay.